Rules the business writes
One general rule, then a number and a condition per line. The same number can carry several conditions. Staff mobiles, the office line, a ring group: the business edits this itself.
Transfers, escalation and on-call roster
Nobody was told. That stops here.
A site alarm at 2am, a server room losing power, a tenant locked out. Today that call reaches voicemail until Monday. Escalation rings until a person picks up.
What the agent does
Puts calls through, and chases the ones that matter
Two things in one feature: transfers during the day on rules the business writes, and an escalation ladder for the urgent call that arrives when nobody is at the desk.
The business defines urgent
What counts as urgent is written by the business for its own operation. A non-emergency waits for the next business day. An emergency starts the ladder.
Works the ladder
App alert, text, then a call. Voicemail never counts as an answer. If the first person does not accept, the next one is tried, then the owner, then a fallback number.
A real-life roster
A simple list with an app toggle, a weekly pattern, a linked outside calendar, or on-call entries on the platform diary. A leave entry takes a person off the ladder.
The job details follow
Whoever accepts can be texted the job details straight away: who rang, where, and what they said. No ringing the office to find out.
Or skip the agent
For named hours, the After hours card can ring the on-call person's own phone directly, with no agent in between, no recording and no summary while it is on.
How it goes for the caller
An urgent call at 2am
- The call is answeredThe agent picks up with the after-hours greeting, hears the problem, and checks it against the business's definition of an emergency.
- The ladder startsTonight's on-call person gets an app alert, then a text, then a call. The caller is told somebody is being found.
- A person acceptsIf the first person does not accept, the next is tried, then the owner, then the fallback. Voicemail is never an answer.
- The job is handed overWhoever accepted is texted the details. Every attempt, accepted or not, is on the call record for the morning.
What the business gets
Proof that the right person was reached
Every attempt on the ladder is on the record: who was alerted, how, and who accepted. The onward leg of a daytime transfer is tracked back to the call, so the business can see who was put through and whether they picked up.
“Run a test” simulates an urgent job at any hour, so the business can prove the ladder works before it needs it. The roster, the ladder order and the emergency definition are the business's own to change, at any time.
The roster can be driven by a calendar the business already keeps. Link Google Calendar, Microsoft 365 or Apple Calendar and on-call entries there become the ladder; or keep the roster on the platform diary alongside bookings and leave.
Alerts can also be posted into Slack, Microsoft Teams or any webhook. For the paperwork a technician files after the call-out, see paperwork by phone.
Sold through partners
The after-hours product for clients who cannot miss a call
Facilities management companies, property management groups, IT service desks and any client with an emergency line are the natural buyers. The on-call roster is a sellable add-on, bundled with reception or sold on its own; you set the price and provide first-line support, and Talkgate runs the platform. The partner programme explains how.
Works with
Rosters, calendars and the places alerts land
Direct connections, built by the platform. See all integrations.