Skip to content

Bookings and calendar management

Booked on the call, not called back later.

“Somebody will call you back to arrange it” is where your clients lose the job. The bookings agent gives the caller a time while they are still on the phone.

Book a partner briefing All agents
callerreads the live diaryDiaryMonTueWedThu10:00written while on the line
The agent reads the live diary and writes the appointment while the caller is on the line.

What the agent does

Reads the real diary and offers real times

The agent is connected to the business's own calendar or booking system. It sees what is free, offers it, and writes the appointment with the caller on it.

Live availability

Not a list of preferred hours typed in once. The agent reads what is actually free in Google Calendar, Microsoft 365, Apple Calendar or the booking system, and offers those times.

Reschedules on the line

A caller who needs to move Thursday to Friday gets it moved while they are still talking. Where the booking system allows it, cancellations work the same way.

Never double books

The slot is re-checked in the second before it is written. If two callers want the same time, the second is offered the next one.

One diary per person

A caller can ask for a staff member by name. Each person's other calendars block bookings over them, and the agent is only ever told busy or free, never titles, attendees or locations.

Confirmed in writing

The caller gets a confirmation written fresh from the owner's brief, marked as a booking. A Calendly client can have a single-use booking link texted mid-call instead.

Books from the website

A booking calendar embedded in the business's own form. For a business with people on the road, “we're already nearby” marks the days it already has work near that address.

How it goes for the caller

From “can I get a time” to a confirmed slot

  1. The caller asksFor a day, a person, or the soonest free appointment. The agent reads the diary on the clock of the number.
  2. Real times are offeredOnly what is genuinely free: the soonest practitioner at the nearest clinic, or that building's own property manager.
  3. The slot is writtenThe appointment lands in the business's own calendar or booking system, re-checked an instant before it saves.
  4. Everyone is toldThe caller gets a text and email confirmation. The business gets its call summary and the booking on its Calendar page.

What the business gets

Bookings where the business already keeps them

The appointment is written into Google Calendar, Apple Calendar or Microsoft 365 with two permissions only, and the calendars to use are ticked individually. For a business that runs its day in a booking system, the agent books there instead: Cliniko, GymMaster, Zenoti, Workshop Software, MechanicDesk or Fergus.

A business with no calendar gets the platform's own diary: day, week, staff and month views, drag to move, repeats, multi-day entries, and a feed each person can subscribe to on their phone.

Alongside every booking the business gets the same record as any other call: a text and email summary within seconds, the call on the dashboard, and the enquiry in the Leads list.

The same diary serves the website booking form, the email agent, and text campaigns that ask a customer to reply 1, 2 or 3. A calendar API lets a client's own software read, create, change and cancel appointments. Reminder calls are part of outgoing campaigns.

An open-plan office after hours, the desks empty and the lights still on
An open-plan office after hours. The appointment is written while the caller is on the line, with nobody at the desk.

Sold through partners

The upgrade that sells itself on the first missed booking

Bookings pair naturally with reception, and the two sell well together for clinic networks, property management groups, legal practices and any client whose diary is the business. You set the price and connect the client's system during setup; Talkgate builds and runs the calendar connections. See the partner programme.

Works with

Calendars and booking systems the agent writes into

Direct connections, built by the platform. See all integrations.

Next step

Watch a booking land in a live calendar

A partner briefing shows the agent booking into a connected diary, and how the same diary serves reminders and the on-call roster.

Book a partner briefing